Frequently Asked Questions

Answers to your questions.

Everything you need to know about My Ripachu — for collectors, businesses and partners.

Customers

How do I use a My Ripachu machine?

Using a My Ripachu machine is simple: approach the touchscreen, browse the available products, select what you'd like, pay with card or contactless, and collect your pack from the retrieval bin. The entire process takes under 60 seconds.

Are the packs genuine and sealed?

Absolutely. Every product in a My Ripachu machine is sourced directly from official distributors and remains factory-sealed until you purchase it. We never resealed, repack or tamper with any product. Authenticity is guaranteed.

What payment methods are accepted?

We accept all major debit and credit cards, Apple Pay and Google Pay. All payments are processed securely and contactlessly. Cash is not accepted.

Can I return a product if I change my mind?

Due to the nature of trading card products, all sales are final once the pack is dispensed. However, if you experience a technical issue with the machine, please contact us immediately and we'll resolve it.

Businesses

What does it cost to host a My Ripachu machine?

Nothing. There is zero upfront investment, no installation fee and no ongoing cost. We provide the machine, the stock, the maintenance and the support. You simply provide the space and earn a share of every transaction.

How much space does a machine need?

A My Ripachu machine requires approximately 1m x 1m of floor space with a standard power outlet nearby. Our team will assess your location during the approval process to ensure optimal placement.

Who handles restocking and maintenance?

We do. My Ripachu is a fully managed service. Our team handles all restocking, maintenance, technical support and cleaning. You never need to touch the machine or manage inventory.

How and when do I get paid?

Partners receive a share of every transaction. Payments are made monthly via bank transfer, with a detailed statement of all transactions from your machine.

Payments & Locations

Is my payment information secure?

Yes. All payments are processed through PCI-compliant payment terminals. We never store your card details. All transactions are encrypted and secure.

Where are My Ripachu machines located?

Our machines are in premium retail locations across the UK, including shopping centres, hobby shops and entertainment venues. New locations are added monthly. Check our Find a Machine page for the latest list.

Can I suggest a location for a new machine?

Absolutely. If you know a venue that would be perfect for a My Ripachu machine, please get in touch through our Partner page or Contact page. We're always looking for new locations.

Returns & Partnerships

What if the machine malfunctions during my purchase?

If you experience any issue with a My Ripachu machine, please contact us immediately with the machine location and time. We'll investigate and resolve the issue, including a full refund or replacement if your purchase was affected.

How do I become a My Ripachu partner?

Simply visit our Partner page and complete the enquiry form. Our partnerships team will be in touch within 48 hours to discuss your venue and assess suitability. The process is straightforward, fast and completely obligation-free.

What are the requirements for hosting a machine?

We look for venues with good footfall, a suitable 1m x 1m space, a standard power outlet, and a demographic that aligns with the collecting community. Shopping centres, hobby shops, entertainment venues and high-footfall retail spaces are ideal.

Still have questions?